A humanoid platform makes sense when visible, gesture-based interaction is part of the reception experience. For greeting visitors or showing them the way, mobile non-humanoid systems may also be suitable. Before committing to a purchase, check how the system handles conversations in German, the exact route, handovers to staff and the data flows involved in every feature enabled at your site. Product descriptions do not prove reliable continuous operation or that a particular configuration complies with the GDPR.
If guests regularly need the same information, you’ll need to keep the content up to date and make sure staff can step in to handle unanswered questions. Dögel GmbH describes its sales and integration of AgiBot in Germany; AgiBot’s documentation distinguishes between internet-enabled speech output and basic audio playback in offline mode.
To guide visitors through a set area, routes and obstacles need to be tested at the actual site. Pudu Robotics, temi and Generation Robots describe navigation or escort functions, but these do not replace testing your specific visitor route.
Visible, human-like interaction is a better fit for a staffed demonstration, where employees can step in if anything unexpected happens. Generation Robots describes the AgiBot A2 Ultra as being for interaction and presentations; this does not prove that it is suitable for continuous, unattended operation.
First decide whether conversation, wayfinding, data protection or ongoing support will have the biggest impact on your operation. For consumers considering a robot to welcome visitors on a regular basis, priorities can be grouped according to what matters most to them.
| Priority | What to look for | Who this matters most to |
|---|---|---|
| Clear information | Test common questions in German in the intended noise levels; agree how content will be maintained and how unanswered questions will be handed over. | If I want visitors’ common questions to be answered clearly, the quality of the conversation is my main priority. Around 31% of consumers would prioritise a clear welcome and reliable information above all else. |
| On-site navigation | Test the entire planned route, including obstacles; decide how to stop the robot and hand control over to staff. | If guests are to be guided through a particular area, the route needs to work in real operating conditions. Around 25% of consumers would make wayfinding their top priority. |
| Data processing | Clarify which camera, microphone and remote functions will be enabled, along with storage locations, recipients and retention periods. | If images, voice recordings or other personal data could be processed, I want to understand exactly how the data will be handled before the robot is used. Around 25% of consumers would want to clarify data protection and data flows first. |
| Ongoing operation | Set out what the service includes for setup, updates, responsibilities and support if something goes wrong. | If the robot is used at reception on a regular basis, I want to know who will maintain its content and step in if it stops working. Around 19% of consumers would put support and ongoing operation first. |
Documentation of a TTS feature does not prove that the robot can answer visitors’ questions accurately in German at your site.
Test typical questions and exceptions using the intended content, and agree when staff should step in.
Answers need to be set up and maintained. You’ll also need someone responsible for taking over when a question cannot be answered.
Described navigation features do not show whether a system can manage your specific route and its obstacles.
Test the full planned route in typical visitor conditions and check what happens if the robot has to stop.
Mapping, route setup and supervised testing all need to be included in your deployment plans.
A feature description does not fully explain what personal data is collected, who receives it or how long it is stored. The German Data Protection Conference has published specific guidance on video surveillance by non-public bodies.
Only enable features you actually need, and check how data will be processed in your chosen configuration before putting the system into operation.
Data flows, responsibilities and the necessary safeguards all need to be clarified for your specific operation.
Humanoid platforms sold in Germany: the A2 Ultra is described as being for interaction and reception, while the X2 Ultra is more focused on navigation, demonstrations and development. Dögel GmbH and Generation Robots describe possible uses for specific models.
A non-humanoid alternative for greeting visitors, on-screen interaction and escorting them around, including the KettyBot Pro.
Mobile, non-humanoid systems for reception, guiding visitors and, where needed, remote interaction.
The selection below includes humanoid systems whose product details mention interactive demonstrations or motion control. This does not prove that the devices are suitable for unattended reception; check how they are intended to be used and how data will be processed at your site.
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The listing describes interactive escorting and commercial demonstrations as possible uses; check how these fit with your planned reception routine.
The product name lists 29 degrees of freedom in total, including 16 joint degrees of freedom.
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The listing mentions autonomous navigation and interaction for a mobile humanoid demonstration; arrange for the robot to be tested under supervision at your site.
The description states around 2 hours of operation at 0.5 m/s. Automatic charging is optional and requires a separate charging station. The product description says the robot should be supervised; transparent or thin obstacles and drops may not be detected.
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The listing mentions motion control and interaction for an interactive humanoid presentation; ask for the intended routines to be demonstrated before use.
The product name lists single-person operation and motion control.
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The listing mentions voice interaction for a movement-focused demonstration; check that the environment is suitable for the intended use.
The product name lists a monocular camera, 20 degrees of freedom, an integrated AI language model, and the colours blue and white. The product warning says not to use the robot near stairs, edges or uneven surfaces; it is not waterproof and should be kept away from children under 6.
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The listing describes demonstrations and dynamic movement as potential uses; check that the software capabilities suit your planned integration.
According to the product description, this version does not include an SDK/API.
AgiBot’s development documentation describes TTS speech output when an internet connection is available, and playback of basic audio files offline. This does not prove that the robot can hold a reliable conversation in German or explain how visitors’ voices are stored or transmitted.
Ask for approved destinations, the complete route, typical obstacles and the handover procedure if the robot has to stop to be demonstrated at your site. Manufacturers’ information about navigation or route planning does not replace this testing.
Ask for integration, setup and content maintenance, ongoing responsibilities, updates and support if something goes wrong to be listed separately. A sales or product offer does not automatically set out these services for your specific contract.
No. If personal data is processed, the operator must check the relevant legal basis and other GDPR requirements for the specific use. The German Data Protection Conference provides guidance on video surveillance by non-public bodies; you’ll also need to establish the technical details of whether and how a particular robot processes images of visitors.
The European Commission describes transparency obligations under Article 50 of the AI Act for AI systems that interact directly with natural persons; these rules have applied since 2 August 2026. The obligations, exceptions and responsibilities that apply depend on the function actually being used; the robot’s humanoid appearance alone does not determine this.