Buying a new large household appliance, like a refrigerator or washing machine, often comes with a practical challenge: what to do with the old one? The old appliance take-back and disposal process can seem complicated, especially when dealing with heavy and built-in units. This article serves as a guide to show you the available options and explain how a professional service can significantly simplify the replacement process. We provide objective information to help you make an informed decision for a convenient and eco-friendly disposal.
Before you book a service, there are a few points to consider. Understanding the legal framework and the differences in service levels will help you find the right solution.
In Germany, the Electrical and Electronic Equipment Act (ElektroG) governs the take-back of e-waste. When delivering a new large appliance, major retailers (with an electrical appliance sales area of over 400 m?) are obligated to take back an old appliance of the same type free of charge (1:1 take-back). However, this obligation typically only covers the collection of the appliance, not necessarily its removal or disconnection from power and water supplies. A comprehensive delivery service with old appliance take-back goes beyond this legal minimum and offers additional services like disassembly.
The complexity of removal varies considerably. While a freestanding refrigerator often just needs to be unplugged and pulled out of its nook, built-in appliance removal and disposal requires significantly more effort. Here, technicians must safely disconnect the appliance from power and water, release mounting hardware from cabinetry, and carefully lift the unit out of the kitchen layout without damaging countertops or cupboards. A specialised service is often the safer choice for this task.
To ensure a smooth process when you arrange to have your washing machine collected and disposed of or have your old refrigerator picked up, some preparation is necessary.
For customers looking for an all-in-one solution, specialised services are available that cover the entire process from removal to recycling. Here are some options for common appliance types.
The services presented here cover common scenarios. If you are looking for a solution for a different type of appliance or want to get an overview of all available options, you can find more information in our category.
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The 1:1 take-back obligation, established by the ElektroG, states that when selling a new electrical or electronic appliance, retailers must take back an old appliance of the same type and with essentially the same functions free of charge. This applies to large retailers and online commerce. The obligation refers to the take-back itself, not necessarily the removal or transport from within the home.
Yes, preparation is necessary for a smooth process. The appliance should be completely empty, clean, and, in the case of cooling units, defrosted. Additionally, the access routes must be clear of obstacles so that the service team can safely transport the appliance.
A freestanding appliance can usually be easily disconnected from the power and water supply and moved. A built-in appliance is permanently integrated into a kitchen unit or cabinet. Its removal requires loosening screws and brackets, and often lifting the heavy appliance out of a custom-fit niche. This carries a higher risk of damage to furniture and requires more expertise and tools.